Privacy Policy

1. Introduction

At NXLA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our network management platform and services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Company name and business information
• Payment and billing information
• Account credentials and security information
• Communication preferences

Technical and Usage Data

We automatically collect certain information when you use our Service:

• Network configuration and topology data
• Performance metrics and analytics
• Log files and error reports
• Device and browser information
• IP addresses and location data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your account
• Monitor and analyze network performance
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Detect, prevent, and address security issues
• Comply with legal obligations
• Personalize your experience and deliver relevant content

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt-out of marketing communications
• Object: Object to certain processing activities

To exercise these rights, please contact us at privacy@nxla.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your use of certain features.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@nxla.com
• Address: S&M Building, Totting reyest st. Bayanihan rd. 5600 Kalibo Aklan, Philippines
• Data Protection Officer: yashiya@nxla.com